At Souled Crafts, we are committed to getting your order to you quickly and efficiently. This policy outlines our shipping procedures to ensure a clear and transparent shopping experience.
1. Order Processing Time
- All orders are processed within 1-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed. We will notify you via email or a notice on our website of any significant delays.
2. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- We offer the following shipping options:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Expedited Shipping: Estimated delivery within 2-3 business days.
- Delivery delays can occasionally occur. Please be aware that these are estimates and not guaranteed delivery times.
3. Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email with your tracking number once your order has shipped.
- The tracking number will be active within 24-48 hours.
4. International Shipping
- We ship to select international locations. Please check at checkout to see if we deliver to your country.
- International orders may be subject to import duties, taxes, and fees, which are the responsibility of the customer.
- We are not responsible for delays caused by customs processing.
5. Damages
- Souled Crafts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
6. Shipping Restrictions
- We do not ship to P.O. Boxes or APO/FPO addresses.
7. Incorrect or Incomplete Addresses
- It is the customer’s responsibility to provide a correct and complete shipping address. We are not responsible for orders shipped to an incorrect address provided by the customer.
- If a package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping the order.
For any questions regarding your shipment, please contact us at souledcrafts.orders@gmail.com